We are in the early stages of a broader transformation in how enterprise organizations look at the role of support. In the near future, support…
ITSM and the New World of IT: A Fireside Chat Charles Araujo, Intellyx The world of IT has changed, is still changing and doesn’t show…
By 10tiao ITSM将把关注焦点从IT基础设施转移到以用户体验为核心的功能设计上。基于ITSM构建的应用程序将提供更丰富、更强大的用户体验，这也意味着ITSM与其他业务模块之间的数据孤岛被消除，围绕用户和业务提供全局IT管理服务。 Jason Bloomberg，Intellyx总裁 Read the entire article at http://www.10tiao.com/html/177/201803/2653203536/1.html
By APMDigest ITSM SHIFTS FOCUS AWAY FROM IT INFRASTRUCTURE ITSM will continue its shift in focus away from IT infrastructure toward user-centered design. We expect…
For any service management framework or approach to remain relevant, their core focus must be to help shift and reorient organizations away from systems-centric or…
People love talking about their successes, but getting them to own up to the challenges they’re facing is far more difficult. When those challenges are…
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ServiceNow’s new CEO, John Donahoe, provided a master class in how tech company CEOs should be talking about real-world digital transformation It seems that every…
Both consulting powerhouses KPMG and Accenture were diamond sponsors of ServiceNow’s (NYSE: NOW) recent Knowledge17 conference, showing a redoubling of commitment to the popular service…
At this week’s InterConnect conference, IBM provided its ecosystem of independent software vendor (ISV) and consulting partners with the opportunity to show how their wares…
