By 10tiao ITSM将把关注焦点从IT基础设施转移到以用户体验为核心的功能设计上。基于ITSM构建的应用程序将提供更丰富、更强大的用户体验,这也意味着ITSM与其他业务模块之间的数据孤岛被消除,围绕用户和业务提供全局IT管理服务。 Jason Bloomberg,Intellyx总裁 Read the entire article at http://www.10tiao.com/html/177/201803/2653203536/1.html

Is this ITIL’s last gasp?

November 15, 2017 1

For any service management framework or approach to remain relevant, their core focus must be to help shift and reorient organizations away from systems-centric or…