The reports of ITSM’s death have been greatly exaggerated. Its ongoing evolution was on vivid display at the industry’s premier service management conference. Trends in…
In his role as past-president of itSMF USA, Intellyx Principal Analyst Charles Araujo will be part of the presenting team at this year’s FUSION 16…
At last week’s Knowledge 16 conference, the big news from service management vendor ServiceNow was its push into customer service management (CSM). Venturing beyond its…
This week, cloud-based service management company ServiceNow (NYSE:NOW) announced the acquisition of cloud management platform (CMP) provider ITapp in an all-cash deal. This acquisition follows…
The relationships between information technology (IT) organizations and the lines of business they serve are undergoing a dramatic shift, just as digital represents a revamping…
By Philippe Abdoulaye Let’s take the notion of IT service which is mistakenly confused with the modules of ITSM software (e.g., BMC ITSM); how many of these…
