An Intellyx Brain Candy Brief Calabrio offers customer engagement management and workforce optimization software that helps enterprises bring their call centers in line with their…
There’s no question that Amazon.com has thoroughly upended the retail industry. Every retailer, from mom-and-pop shops to big boxes, have had to rethink their strategies…
The no-code/low-code platform marketplace is exploding, as numerous vendors flesh out offerings in this white hot segment of the broader PaaS market. As with many…
Podcast featuring Mukund Balasubramanian, CTO of Photon, and Jason Bloomberg, president of Intellyx. Click to listen to the podcast: http://digital-transformation-insights.photon.in/drive-growth-with-omnichannel-customer-experiences. Photon is an Intellyx customer.
Digital efforts at American Eagle Outfitters have been on overdrive for the last few years, culminating in the recent launch of its first responsive mobile…
Notwithstanding my exhortations against digital marketing creepiness, B2C digital marketers love to circumlocute around the notion of the purchase. “It’s all about the customer journey!”…
By Martin Schmidt The biggest obstacle for implementation of our omnichannel vision is the existing organizational and logistic dividing lines between the various distribution channels…
By Marc Abraham I recently did an online retail course and one of the first things that our teacher Ian Jindal said was: “forget thinking about…
With the explosion of consumer technology options, digital transformation has upended retail more so than any other industry. From the retailer’s perspective, every device, every…
Instead of multichannel, which would be an accurate way to describe marketing on a range of platforms, the industry has now moved to the buzzword…
