By Arthur Cole But probably the biggest change in enterprise architectures is not the designs themselves but the ways in which knowledge workers will interact…
Forbes asked me to pen a retrospective for my final article of the year. To this end, I reviewed the articles I had written in…
Transformation in the Channel For managed service providers (MSPs), value-added resellers (VARs), system integrators (SIs), distributors, and consultants – collectively referred to as the IT…
Data lakes are among the hottest topics in the enterprise big data world today. While data warehouses have provided value for many years, they require…
Every digital marketer knows how important social media are for supporting the overall customer journey. Which social media channel is the most important, however, may…
Ah, yes, the holiday season. A surprising dearth of snow, crass commercialism, yet another skirmish in the perennial ‘war on Christmas.’ And sure enough, the…
What do text processing for call centers, predictive maintenance for field service technicians, and cybersecurity analytics all have in common? The answer: they are all…
Intellyx Whitepaper for Soha (now Akamai) by Jason Bloomberg. Enterprises in the midst of difficult digital transformations risk security becoming an afterthought. An especially dangerous…
Customer experience (CX) is a hot topic in digital circles as well as more traditional marketing conversations today. In spite of such focus, however, most…
In the fifteen years since seventeen software developers met at a Utah resort and hammered out the Manifesto for Agile Software Development, Agile methodologies for…