By APM Digest MIDDLEWARE One component that people often miss: the middleware. Whether it be on-premises ESBs, cloud-based iPaaS, or some combination, if the middleware…
Technology-driven innovation is giving customers, employees and partners the ability to assert control and dictate to the organization how they want to buy, work, and…
Jibestream: An Indoor Intelligence Platform Helping Organizations Bridge Physical and Digital Worlds
An Intellyx Brain Candy Brief Despite the wonders of digital technologies and the power of data, we still live in a very physical world. In…
An Intellyx Brain Candy Update The modern customer journey is now a digitally-enabled one. As customers interact with an organization, they create a long series…
Even as enterprises embrace data-driven management, they must ensure that they use the power of data to speed decisions, remove ambiguity and increase efficiency —…
Charles Araujo, Principal Analyst at Intellyx, and Scott Menter, Vice President of Business Solutions at BP Logix, discuss how digital journeys change the way applications…
An Intellyx Brain Candy Brief With all the talk about digital this and digital that, it’s easy to forget that most interactions and transaction still…
The line between a digital experience that wows your customers, creates loyalty, and delivers increased revenue and margins, and one that sends them running for…
An Intellyx Brain Candy Brief According to Coveo, when it comes to creating exceptional experiences for your prospects, customers, and employees, the critical factor is…
An Intellyx Brain Candy Brief The Jacada Automation Platform provides a unified, automated context for the full gamut of customer service interactions. Jacada unifies the…
