An Intellyx Brain Candy Update The modern customer journey is now a digitally-enabled one. As customers interact with an organization, they create a long series…
Even as enterprises embrace data-driven management, they must ensure that they use the power of data to speed decisions, remove ambiguity and increase efficiency —…
Charles Araujo, Principal Analyst at Intellyx, and Scott Menter, Vice President of Business Solutions at BP Logix, discuss how digital journeys change the way applications…
An Intellyx Brain Candy Brief With all the talk about digital this and digital that, it’s easy to forget that most interactions and transaction still…
The line between a digital experience that wows your customers, creates loyalty, and delivers increased revenue and margins, and one that sends them running for…
An Intellyx Brain Candy Brief According to Coveo, when it comes to creating exceptional experiences for your prospects, customers, and employees, the critical factor is…
An Intellyx Brain Candy Brief The Jacada Automation Platform provides a unified, automated context for the full gamut of customer service interactions. Jacada unifies the…
Digital transformation is about more than technology — it’s about delighting your customer during every stage of their journey with you. Even when they leave.…
An Intellyx Brain Candy Brief We are entering the age of the customer. It is a time in which the driver of business value has…
Leadership experts have long held that unhappy employees equal unhappy customers. Therefore, the opposite must be true, right? Business leaders, however, must go beyond that…
