As MSPs select their technology partners, it’s critical that they embrace customer advocacy principles powered by intelligent automation For Managed Service Providers (MSPs), it is…
An Intellyx Brain Candy Brief As digital transformation continues to change nearly every aspect of how organizations do business, the importance of the customer journey…
An Intellyx Brain Candy Brief What would happen if an organization could parse its operational logs in real-time to identify issues and errors that might…
It is tempting to dismiss something that you see as trendy. While it implies progressiveness and forward-thinking and imparts a certain cachet on the trendsetter,…
Digital transformation has reached the tipping point. Everyone now understands that they must transform. But amid all the fervor and hype, it is easy to…
By Harmony Xu 3. All About the Customer Experience: The Customer Journey, Digital Transformation, and You Presented by: Jason Bloomberg Digital marketers focus on the customer journey…
An Intellyx Brain Candy Brief As the world goes digital, an interesting thing happens. People crave human connection and want to engage with a real…
Digital transformation impacts all corners of the business, and perhaps the most important corner to us here at Intellyx is the dark cul-de-sac where the…
Customer experience (CX) is a hot topic in digital circles as well as more traditional marketing conversations today. In spite of such focus, however, most…
Notwithstanding my exhortations against digital marketing creepiness, B2C digital marketers love to circumlocute around the notion of the purchase. “It’s all about the customer journey!”…
