An Intellyx Brain Candy Brief As an industry, we’ve been talking about the impact that consumer technologies have had on customer and employee expectations of…
An Intellyx Brain Candy Brief As digital transformation first began to take root, many organizations saw it as all about only two things: marketing and…
By All Things Open 9. @GinnyHam #ATO2017 6 “The digital era is not about technology. It’s really about the shift of power to the customer and the…
An Intellyx Brain Candy Brief How can organizations use data to enhance the customer experience and engage with their customers or constituents at the just…
As MSPs select their technology partners, it’s critical that they embrace customer advocacy principles powered by intelligent automation For Managed Service Providers (MSPs), it is…
An Intellyx Brain Candy Brief As digital transformation continues to change nearly every aspect of how organizations do business, the importance of the customer journey…
An Intellyx Brain Candy Brief What would happen if an organization could parse its operational logs in real-time to identify issues and errors that might…
It is tempting to dismiss something that you see as trendy. While it implies progressiveness and forward-thinking and imparts a certain cachet on the trendsetter,…
Digital transformation has reached the tipping point. Everyone now understands that they must transform. But amid all the fervor and hype, it is easy to…
By Harmony Xu 3. All About the Customer Experience: The Customer Journey, Digital Transformation, and You Presented by: Jason Bloomberg Digital marketers focus on the customer journey…
