BrainBlog for Evolven Software by Jason Bloomberg Balancing Risk, Cost, and Resolution Efficiency Problem resolution efficiency (PRE, or sometimes simply resolution efficiency) is an important…
BrainBlog for Evolven by Jason Bloomberg Managing incidents in any operational environment, no matter the complexity always boils down to this simple, three-step process: Identify…
An Intellyx Brain Candy Brief The incident.io workflow engine drives IT incident management response processes, reducing time spent managing an incident and ensuring follow up…
An Intellyx Brain Candy Brief Jeli offers a human-centered incident analysis solution that surfaces the dysfunctional behaviors and weak collaboration patterns that are all-too-commonly found…
An Intellyx Brain Candy Update Since our last coverage of Kintaba in 2020, the startup has been recruiting like-minded partners and customers to help flip…
Kinbata press release “For the longest time, it seemed like the primary metric of incident management was measuring the MTTR (the mean time to resolution)…
Intellyx Buyer’s Guide / Whitepaper, by Jason English for Kintaba The market for incident management is evolving to incorporate digital collaboration with remote co-workers…
An Intellyx Brain Candy Brief Shoreline provides real-time issue resolution and remediation capabilities for operators seeking to focus efforts on rapidly solving emerging problems while…
An Intellyx Brain Candy Brief In the IT context, incident response generally involves a technical fix for a technical problem. For enterprises and web-scale companies,…
Intellyx Whitepaper for Rundeck, by Jason English After dutifully driving automation into every aspect of testing, deployment, monitoring and IT service management, SREs and Ops…
