An Intellyx Brain Candy Brief
The Jacada Automation Platform provides a unified, automated context for the full gamut of customer service interactions.
Jacada unifies the customer service agent’s desktop, bringing multiple windows into a seamless experience. Within this interface, Jacada provides AI-driven agent guidance to assist agents in interactions with consumers.
For consumers, Jacada offers AI-augmented chat capabilities, as well as a visual IVR that lets people switch from voice-based IVR to screen-based interactions on phones.
By augmenting rather than replacing agents as well as providing value to consumers across the customer journey, Jacada helps its customers provide a more seamless customer experience, which is necessary for digital transformation success.
Copyright © Intellyx LLC. Intellyx publishes the Agile Digital Transformation Roadmap poster, advises companies on their digital transformation initiatives, and helps vendors communicate their agility stories. As of the time of writing, none of the organizations mentioned in this article are Intellyx customers. To be considered for a Brain Candy article, email us at pr@intellyx.com.
