We are in the early stages of a broader transformation in how enterprise organizations look at the role of support. In the near future, support…
By BMC SOFTWARE Let’s just be honest, life as a service desk or IT professional has never been harder. Database needs are exploding, the cloud poses…
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ServiceNow’s new CEO, John Donahoe, provided a master class in how tech company CEOs should be talking about real-world digital transformation It seems that every…
Both consulting powerhouses KPMG and Accenture were diamond sponsors of ServiceNow’s (NYSE: NOW) recent Knowledge17 conference, showing a redoubling of commitment to the popular service…
An Intellyx Brain Candy Brief Providing effective field services is getting harder for enterprise organizations in an increasingly complex world. Organizations must now deal with…
Roy Atkinson is HDI’s senior writer/analyst, acting as in-house subject matter expert and chief writer for blogs and articles. He has a deep background customer…
Service management leader ServiceNow today announced a strategic investment in MapAnything, a location services company that has heretofore run on the Salesforce.com platform. With this…
